Welcome to Virtual Gateway

Security Warning
THIS SYSTEM CONTAINS CONFIDENTIAL INFORMATION. You are prohibited from accessing any confidential information without a legitimate business reason. This system is subject to monitoring which may result in the acquisition, recording and analysis of all data communicated, transmitted, processed, or stored by a user. BY USING THIS SYSTEM YOU EXPRESSLY CONSENT TO SUCH MONITORING. Use of this system must adhere to all applicable agency policies and standards including and not limited to Commonwealth Enterprise Information Security Policies and Standards (https://www.mass.gov/handbook/enterprise-information-security-policies-and-standards).

WARNING! BY ACCESSING AND USING THIS GOVERNMENT SYSTEM YOU ARE CONSENTING TO SYSTEM MONITORING FOR LAW ENFORCEMENT AND OTHER PURPOSES. UNAUTHORIZED USE OF, OR ACCESS TO, THIS SYSTEM MAY SUBJECT YOU TO CRIMINAL PROSECUTION AND PENALTIES.

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Announcements

Monthly VG Maintenance: Sunday, September 22, 2024 (3:00AM - 8:00AM)

All business services will be unavailable from 3:00AM to 8:00AM on Sunday, 9/22, due to monthly system maintenance.

  1. AIMS (Portal and Lookup services). Non-VG Applications that depend on AIMS services will also be impacted.
  2. Webservices (NewMMIS Eligibility, DTA Benefit Webservices, MA21 Benefit and MMIS Member service, General Eligibility Service, EDM, CMIS, HTS and eFAX service).
  3. All VG2 applications hosted in MITC and VG5 Applications hosted in AWS.

We apologize for any inconvenience this may cause.

MMIS Maintenance - Saturday, September 21, 2024 (3:30PM - 7:00PM)

For Support:
Phone: Call Virtual Gateway, Phone at (800) 421-0938 TTY for the deaf and hard of hearing: Call Virtual Gateway, TTY at (617) 847-6578 Monday - Friday 8:30 am - 5:00 pm